Help & Support

Help and information below on the most common support queries.

My certificate hasn't been issued

Please email support@trustsign.co.uk with the following:

1. Your order number 

2. The domain name of your certificate

I want to cancel my order

Please read our Refund Policy

I need to reissue my certificate

Please email support@trustsign.co.uk with the following:

1. Your Certificate Signing Request (CSR)

2. The Domain Validation Method you want to use

When does my certificate expire?

Please email support@trustsign.co.uk with the following:

1. Your order number 

2. The domain name of your certificate

• Microsoft IIS 8
• Microsoft IIS 7
• Microsoft IIS 5 & 6
• Apache OpenSSL
• Plesk 10
• Microsoft Exchange 2013
• Microsoft Exchange 2010
• Microsoft Exchange 2007
• Microsoft Office Communications 2007

• Domain Validation (DV)
• Organisation Validation (OV)
• Extended Validation (EV)

• Microsoft IIS 8
• Microsoft IIS 7
• Microsoft IIS 5 & 6
• Apache Open SSL
• Plesk 10
• Microsoft Exchange 2013
• Microsoft Exchange 2010
• Microsoft Exchange 2007
• Microsoft Office Communications 2007